Refund policy
Return & Refund Policy
At Jesal Art Collective, each piece is crafted and curated with care to elevate your space. We want you to feel confident in your purchase.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in original condition
- The artwork must be in its original packaging
- Proof of purchase is required
To initiate a return, please contact us at
jesalartcollective@gmail.com
Non-Returnable Items
Due to the nature of our products, the following items are non-returnable:
- Custom or personalized artworks
- Made-to-order pieces
- Items purchased on final sale or clearance
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
We will arrange a replacement or full refund at no additional cost.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to your original payment method
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service
Exchanges
We only replace items if they are defective or damaged.
For exchanges, contact us at jesalartcollective@gmail.com
Order Cancellations
Orders can be cancelled within 12 hours of purchase.
After this window, your order may already be in production or processing.
Contact Us
For any questions or concerns, reach out to:
jesalartcollective@gmail.com